Anti-counterfeiting inquiry
How to obtain security code
The outer package of each product is affixed with the anti-counterfeiting label as shown in the following figure. After scratching the coating, the anti-counterfeiting code and scanning two-dimensional code can be seen.
Check the truth query method
i. Follow Dekek official wechat service number "Dekek board", enter the security code query page, enter the security code, you can query
ii. Scan the QR code on the anti-counterfeiting label through the mobile phone, enter the wechat service number "Dekek Board", click the path: Product query > anti-counterfeiting query, open the camera, scan the QR code on the anti-counterfeiting label
iii. Log in the official website of Dekek Group, click path: Product Center > Anti-counterfeiting query > Click immediate query, enter the anti-counterfeiting code, you can query
iv. Call 400-691-5188 customer service phone, through the anti-counterfeiting serial number for manual inspection
Reply message description
Query Correct reply:Your inquiry is genuine
Query error reply:The number you are looking for is incorrect
Over the number of enquiries reply:Your query number has been checked, please use genuine, beware of counterfeit

Note: The security code can only be checked once, when you check for the first time, the number of checks is displayed more than 1 times, then the product may be non-genuine. If you have any questions, please call 400-691-5188.